Suncorp Brings Vital Help to Cyclone-Affected Families at Milton Hub
More than 20,000 insurance claims have been lodged after ex-Tropical Cyclone Alfred tore through parts of Queensland, and many residents are now getting much-needed support at Suncorp’s recovery hub in Milton.
The hub is open from Monday 17 March to Thursday 20 March, 9am to 4pm, at Suncorp Stadium, 40 Castlemaine Street, Milton QLD 4064. It offers face-to-face assistance for people dealing with storm damage, loss, and emergency needs.
Community in Crisis
Cyclone Alfred brought widespread devastation to South-East Queensland and northern New South Wales, with hotspots such as Runaway Bay, Beenleigh, and Hervey Bay suffering the brunt. Suncorp and its brands have taken in excess of 20,700 claims, most of them houses and contents.
To assist in the recovery process, Suncorp has sent assessors, builders, and customer service teams to the worst-hit regions.
On the Ground at Milton
At the Milton site, locals can lodge claims, get emergency payments, and arrange temporary accommodation. The hub is especially helpful for those without internet or phone access, offering face-to-face service in a familiar setting.
Suncorp leaders have also visited hard-hit areas to meet with customers and understand what’s needed most. They noted that thousands of claims came in daily during the worst of the weather, but teams responded quickly to manage the demand.
Long-Term Help Also on the Way
Beyond immediate support, Suncorp has committed $500,000 toward recovery efforts. This includes $200,000 to the Red Cross and $300,000 to the FRRR for long-term community rebuilding.
Residents of Milton still remember the devastation caused by the 2022 floods when the Brisbane River surged beyond its banks, inundating homes, submerging streets, and displacing thousands. Now, with Tropical Cyclone Alfred approaching, authorities are ramping up emergency measures, including halting ferry services. Many in the community are hopeful that improved preparations will help prevent another disaster.
Tropical Cyclone Alfred is set to be the first cyclone in over fifty years to hit southeastern Queensland. The last storm to directly impact this area was Cyclone Zoe in 1974. The arrival of Alfred is a rare and concerning situation for emergency planners and residents, who are preparing for its potential effects.
Northern Queensland often faces tropical cyclones, while the southeast usually avoids them due to atmospheric conditions. However, Alfred’s unexpected westward shift has put it on a collision course with the coast between Brisbane and the Sunshine Coast.
Milton & the February 2022 Floods
In February 2022, Milton was significantly impacted by severe flooding caused by extreme rainfall and the overflowing Brisbane River. The floods, part of a broader disaster across southeast Queensland and northern New South Wales, inundated homes, businesses, and infrastructure.
The suburb experienced significant flooding, particularly in low-lying areas near the river. Streets and properties were submerged, with water levels rising quickly. Milton Road, a major thoroughfare, was partially submerged, disrupting transport. Floodwaters also impacted Milton Railway Station.
Many businesses suffered significant water damage, especially those along Park Road and Coronation Drive. Some residents had to evacuate as water entered homes and apartment buildings. Suncorp Stadium’s surrounding areas were affected by flooding, although the venue itself remained largely intact.
The 2022 flood event was compared to the devastating 2011 Brisbane floods, with authorities noting that flood mitigation efforts, such as the Wivenhoe Dam’s controlled releases, helped reduce the disaster’s scale. However, heavy rainfall and catchment overflow still led to widespread destruction.
Transport Disruptions and Flooding Risks
Officials warn that extreme weather could bring intense winds, coastal erosion, and heavy rainfall to Brisbane and its suburbs. As a safety measure, all CityCat and ferry services have been suspended to prevent potential damage from debris and swift river currents.
Ferry Closures
The final CityCat ran at 10:15 p.m. on 3 March, while the last cross-river ferry departed at 11:40 p.m. All terminals shut from midnight until further notice. With no clear timeline for resumption, commuters in Milton and other riverside areas should prepare for increased congestion on roads and public transport.
Brisbane has activated severe weather preparations:
Emergency Alerts
Resource Recovery Centres
As of 6 March 2025:
Free green waste tipping at the Chandler Resource Recovery Center
Sandbag Distribution Points
As of 6 March 2025:
Residents are also being urged to secure loose outdoor items, trim overhanging branches, prepare for potential power outages and pack an Emergency Kit.
During an event, the map will display the predicted flood extent based on advice issued by the Bureau of Meteorology. The advice will comprise the date, time and height (in metres) for the predicted flood peak at the Brisbane River City Gauge (Kangaroo Point).
School Closures
According to Premier David Crisafulli, airports and public schools will remain open at this stage. However, he noted that the situation is unfolding quickly, and authorities are assessing developments in real time. Parents, students, and school staff are advised to follow official channels for the latest updates.
As the cyclone’s path becomes clearer, authorities will provide further guidance. Residents are encouraged to prepare for severe weather conditions and follow instructions from local officials.
